BCL Transportation LLC dba/ BEST CAR SERVICE, (“we,” “us,” or “our”) is dedicated to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data, including sensitive payment card details, in compliance with applicable U.S. and Texas laws.

  1. Information We Collect

To provide our services, we may collect the following types of personal information:

Categories of Information

  • Personal Identifiers: Name, phone number, email address, and billing address.
  • Payment Information: Credit card details, including cardholder name, account number, expiration date, and CVV (collected securely).
  • Commercial Information: Booking details, service history, and transaction amounts.
  • Geolocation Data: Pickup and drop-off locations.
  • Internet Activity: IP address, browser type, and interaction with our website.

How We Collect Information

  • Directly from You: When you book a service, fill out a Credit Card Authorization (CCA) form, or contact us.
  • Automatically: Through cookies and other website tracking technologies.
  1. How We Use Your Information

We use the personal information collected for:

  • Providing and managing transportation services.
  • Securely processing payments and refunds.
  • Sending booking confirmations and updates.
  • Enhancing user experience and improving our services.
  • Complying with legal and regulatory requirements.
  1. Payment Card Information

We are committed to handling your payment information securely and in compliance with the Payment Card Industry Data Security Standard (PCI DSS):

  • Card details are encrypted during transmission and securely stored for processing authorized transactions only.
  • Access to payment information is restricted to authorized personnel.
  • We do not retain sensitive card data (e.g., CVV codes) beyond what is necessary to complete transactions.
  1. Disclosure of Personal Information

We do not sell personal information. However, we may share it as follows:

  • Payment Processors: For securely completing transactions.
  • Service Providers: Such as IT support or transportation logistics companies.
  • Legal Authorities: If required to comply with the law or enforce our rights.
  1. Your Rights

Under U.S. and Texas laws, you have the following rights:

Access and Correction

You may request a copy of the personal information we have collected about you and request corrections to inaccuracies.

Deletion

You may request deletion of your data, subject to legal and business obligations (e.g., retaining payment records for tax compliance).

Data Security Breach Notifications

In compliance with the Texas Identity Theft Enforcement and Protection Act (TITEPA), we will notify you promptly if a data breach compromises your payment information or personal data.

Opt-Out

You can opt-out of receiving promotional emails by contacting us directly.

  1. Data Security

We implement industry-standard security measures to protect your personal and payment information:

  • Encryption: Card data is encrypted during transmission using secure protocols.
  • Access Control: Only authorized personnel can access payment and sensitive information.
  • Regular Audits: Systems are monitored and audited to ensure compliance with PCI DSS and other security standards.

While we strive to protect your information, no security system is completely foolproof.

  1. Retention Policy

We retain personal and payment information only as long as necessary for:

  • Providing services.
  • Meeting legal, regulatory, or audit requirements.

Sensitive payment information (e.g., CVV codes) is not stored beyond the transaction period.

  1. Cookies and Tracking

Our website uses cookies to:

  • Enhance functionality.
  • Track and analyze usage.

You can manage your cookie preferences via browser settings, though disabling cookies may impact website functionality.

  1. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website with the effective date.

  1. Contact Us

For questions, concerns, or to exercise your rights, please contact us:

  • Phone: +1 469-628-8674
  • Email: info@bcslimodallas.com
  • Address: 7207 Paluxy Dr, Irving, TX 75039
  • For concerns related to payment security or potential data breaches, please email us immediately at info@bcslimodallas.com.