Commitment to Safety and Comfort
At BCL Transportation, the safety and well-being of our passengers and drivers are our highest priorities. We are dedicated to maintaining the highest safety standards and ensuring that every ride is secure, comfortable, and reliable.

Our policies comply with the City of Dallas Transportation-for-Hire ordinance and include robust measures to safeguard all individuals involved in our services.

  1. Criminal Background Checks
    BCL Transportation conducts comprehensive criminal background screenings for all drivers before they are approved to operate. These checks ensure that no driver with a history of violent crimes, sexual offenses, or DUIs is permitted to provide rides.
  • Background checks are updated annually to maintain compliance with safety regulations.
  1. DMV Checks
    All drivers undergo Department of Motor Vehicles (DMV) checks to verify:
  • Valid driver’s license
  • Clean driving record, free of major traffic violations

These checks are revalidated periodically to ensure ongoing compliance.

  1. Vehicle Inspections
    We require all vehicles in our fleet to pass stringent inspections to ensure roadworthiness.
  • Vehicles are inspected by certified mechanics for safety features, mechanical reliability, and cleanliness.
  • Inspections are conducted annually or more frequently as needed.
  1. Primary Liability Insurance Coverage
    BCL Transportation provides primary liability insurance coverage of up to $1 million for all rides. This coverage is designed to protect both passengers and drivers in the event of accidents or unforeseen circumstances.
  2. Zero-Tolerance Policy for Drugs and Alcohol
    BCL enforces a Zero-Tolerance Policy to ensure that drivers are never under the influence of drugs or alcohol while operating a vehicle.

Reporting Zero-Tolerance Concerns:

  • Call 911 or your local non-emergency line if you suspect immediate danger.
  • Report the incident to BCL’s Critical Response Line by calling or texting 469-628-8674.
    • Available 24/7 to address safety concerns.
  1. Passenger Safety Features
    BCL employs a Star Rating System to gather passenger feedback and monitor driver performance. High ratings ensure quality service, while consistent low ratings may lead to driver disqualification.
  2. Accessibility for All Passengers
    BCL Transportation is committed to inclusivity and offers wheelchair-accessible vehicles upon request.
  • Passengers with service animals are always accommodated as required by law.
  • Please inform us at the time of booking to ensure the appropriate arrangements are made.
  1. Reporting Complaints or Concerns
    We encourage passengers to report any safety or service-related issues.

To the City of Dallas:

  • Call 3-1-1 to report complaints under the City of Dallas Transportation-for-Hire ordinance.

To BCL Transportation:

  • Contact our Customer Service Line at 469-628-8674 or email info@bcslimodallas.com.
  • Our representatives are available to address and resolve issues promptly.

Learn More About Safety Measures
For further details on our safety policies and procedures, visit our website:
www.bcslimodallas.com/safety-policy.